ISO 9001:2015

• Quality Management System (QMS): Establishes a systematic approach to managing and improving quality within an organization.
• Customer Focus: Emphasizes understanding and meeting customer needs to enhance satisfaction.
• Process Approach: Encourages managing activities as interconnected processes to improve efficiency and effectiveness.
• Risk-Based Thinking: Focuses on identifying and addressing risks and opportunities that can affect the achievement of objectives.
• Leadership and Engagement: Requires active involvement from top management in establishing and supporting the QMS.
• Continual Improvement: Promotes ongoing improvement of processes and the QMS to increase performance and meet evolving requirements.
• Evidence-Based Decision Making: Stresses the importance of using data and information to make informed decisions.
• Context of the Organization: Requires understanding internal and external factors that can impact the organization’s ability to achieve its quality objectives.
• Documented Information: Mandates maintaining appropriate documentation and records to support the QMS and demonstrate compliance.

ISO 9001:2015 aims to help organizations enhance their quality management practices, achieve operational excellence, and improve customer satisfaction by providing a structured framework for managing quality.